## FullContact

# Creating VIP Experiences at Scale: A Success Story

## The Client: Venga Dine and Venga Move

Comprehensive guest and client management platforms designed by and for restaurants and fitness studios to elevate guest experiences.

**If the restaurant staff caters**  
**specifically to personal**  
**preferences:**

**Among the most important**  
**things diners want restaurants**  
**to know and remember:**

- of diners said they’d be more likely to go back.  
- their names.  
- their favorite drink.

## Standing Out in Crowded Markets

By 2020, customer experience will overtake price and product as the key brand differentiator.

**Delivering excellent, personalized customer experiences, for restaurants**  
**and fitness centers is increasingly time-consuming and complex.**

**Employees spend hours per day searching their clients online to**  
**learn more about who they are and what they like.**

**Venga’s client, a James Beard Award winning restaurant, had 3-4**  
**employees whose sole responsibility was to learn more about their diners.**

## The Light Bulb Moment

By integrating visit, purchase, and social data into one intuitive dashboard, teams can use insights to create one-to-one relationships with their guests.

## FullContact offers a best-in-class solution that could provide the most information with the least amount of effort.

## With insights provided by FullContact, Venga’s clients took advantage of:

- Access to **1.7 million** uploaded customer  
- Enriched data saving over **10 million** search

## Happy customers, satisfied guests — powered by

- Savings of **over $100k**  
- **per year** in research and

With enriched insights into the people that walk through your business’s doors, you can create successful customer experiences with a personal touch.

## Use audience data insights to:

- Personalize offerings and recommendations  
- Improve retention of existing members

To learn how FullContact can improve your ROI through identity resolution and extensive audience insights, visit **fullcontact.com**