FullContact

Creating VIP Experiences at Scale: A Success Story

The Client: Venga Dine and Venga Move

Comprehensive guest and client management platforms designed by and for restaurants and fitness studios to elevate guest experiences.

If the restaurant staff caters
specifically to personal
preferences:

Among the most important
things diners want restaurants
to know and remember:

• of diners said they’d be more likely to go back.
• their names.
• their favorite drink.

Standing Out in Crowded Markets

By 2020, customer experience will overtake price and product as the key brand differentiator.

Delivering excellent, personalized customer experiences, for restaurants
and fitness centers is increasingly time-consuming and complex.

Employees spend hours per day searching their clients online to
learn more about who they are and what they like.

Venga’s client, a James Beard Award winning restaurant, had 3-4
employees whose sole responsibility was to learn more about their diners.

The Light Bulb Moment

By integrating visit, purchase, and social data into one intuitive dashboard, teams can use insights to create one-to-one relationships with their guests.

FullContact offers a best-in-class solution that could provide the most information with the least amount of effort.

With insights provided by FullContact, Venga’s clients took advantage of:

• Access to 1.7 million uploaded customer
• Enriched data saving over 10 million search

Happy customers, satisfied guests — powered by

• Savings of over $100k
• per year in research and

With enriched insights into the people that walk through your business’s doors, you can create successful customer experiences with a personal touch.

Use audience data insights to:

• Personalize offerings and recommendations
• Improve retention of existing members

To learn how FullContact can improve your ROI through identity resolution and extensive audience insights, visit fullcontact.com